Gentleman called up slightly annoyed that we’ve not answered his email.
So I go on the hunt track down the email – we haven’t replied as there are no attachments to the email (and well I think my manager was avoiding it!)
I ask him to send the attachments again so I can have a look and get it sorted.
He stays on the line while I print them off and come back to the phone.
Customer: Why did I need to send my receipt to you if you’re just going to give me the information I have in front of me.
Me: Well sir it’s a normal process that we go through when ever a customer requests the keys or code for their safe.
Customer: Grr….(general grumpy-ness!!!!!)
Me: Sir, what type of batteries did you put into your safe?
Customer: Erm What batteries? I haven’t put batteries in it?!
Me: Ok sir we recommend two certain brands
(Customer puts in batteries and the safe opens first time!!!!)